{"id":637,"date":"2022-06-22T04:56:32","date_gmt":"2022-06-22T04:56:32","guid":{"rendered":"https:\/\/www.uptymes.com\/edu\/interview-question-tell-me-about-a-time-youve-dealt-with-a-difficult-person\/"},"modified":"2022-06-22T04:56:32","modified_gmt":"2022-06-22T04:56:32","slug":"interview-question-tell-me-about-a-time-youve-dealt-with-a-difficult-person","status":"publish","type":"post","link":"https:\/\/www.uptymes.com\/edu\/interview-question-tell-me-about-a-time-youve-dealt-with-a-difficult-person\/","title":{"rendered":"Interview question: Tell me about a time you\u2019ve dealt with a difficult person"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<p><strong>Difficult interview questions? What about difficult people?<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor: pointer\">Table of Contents<\/p>\n<p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav>\n<ul class=\"ez-toc-list ez-toc-list-level-1 \">\n<li class=\"ez-toc-page-1 ez-toc-heading-level-3\">The\u00a0real\u00a0question<\/li>\n<li class=\"ez-toc-page-1 ez-toc-heading-level-3\">Step 1: Steer clear of clich\u00e9s<\/li>\n<li class=\"ez-toc-page-1 ez-toc-heading-level-3\">Step 2: Choose your example wisely<\/li>\n<li class=\"ez-toc-page-1 ez-toc-heading-level-3\">Step 3: Talk about yourself<\/li>\n<li class=\"ez-toc-page-1 ez-toc-heading-level-3\">Example answer<\/li>\n<\/ul>\n<\/nav>\n<\/div>\n<p>Some interview questions are used to test your\u00a0competencies, whilst others place an emphasis on your\u00a0career goals. This one, on the other hand, is really a question of character \u2013 asked to gauge how you react in difficult situations.<\/p>\n<p>We\u2019ve already covered some of\u00a0the most common interview questions\u00a0that could come up, but here\u2019s our advice for how to answer: \u2018Tell me about a time you\u2019ve dealt with a difficult person\u2019:<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_real_question\"><\/span><strong>The\u00a0<em>real<\/em>\u00a0question<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>What they\u2019re asking:\u00a0<\/strong>\u2018Tell me about a time you\u2019ve dealt with a difficult person\u2019<\/p>\n<p><strong>What they\u2019re\u00a0<em>actually<\/em>\u00a0asking: \u2018<\/strong>You know everyone\u2019s difficult sometimes, right?\u2019<\/p>\n<p>OK, so this question isn\u2019t really about the difficult person; it\u2019s about\u00a0<em>you.<\/em><\/p>\n<p>The key is to recognise that nobody\u2019s perfect, and demonstrate that you have the tolerance, listening skills, and understanding to work successfully with them anyway.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_1_Steer_clear_of_cliches\"><\/span><strong>Step 1: Steer clear of clich\u00e9s<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This question often prompts two possible reactions; to say you\u2019ve never worked with a difficult person, or to reach for the particularly annoying person that brings out the worst in you.<\/p>\n<p>Both tactics are unlikely to impress.<\/p>\n<p>Opting for the first could make you appear dishonest. After all, even people with short work histories will have worked with at least one difficult person \u2013 even if it was at school or university.<\/p>\n<p>And the second? Not only could it show that you haven\u2019t prepared in advance, it could also taint your answer with negative emotions \u2013 ones that could lead the interviewer to question whether you really\u00a0<em>can<\/em>\u00a0work with people you don\u2019t like.<\/p>\n<p>Instead, be honest. Just because some people are tough to work with, it doesn\u2019t mean it\u2019s an obstacle that\u2019s impossible to overcome.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_2_Choose_your_example_wisely\"><\/span><strong>Step 2: Choose your example wisely<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It\u2019s vital to put some time into consciously choosing your difficult person anecdote.<\/p>\n<p>Unless the interviewer specifies it should be a customer, colleague, or boss, a safe option is to recall an encounter with someone whose job it is to give you grief.<\/p>\n<p>For example, someone from a rival firm, an agent for the client, a certified inspector, a journalist, or someone from local government may all give you a hard time (to some extent) \u2013 meaning you (and they) can\u2019t be blamed for their difficult nature. It comes with the territory.<\/p>\n<p>But no matter who you choose \u2013 always demonstrate that you were the bigger person.<\/p>\n<p>The interviewer isn\u2019t looking to trade war stories, nor are they asking you to shift blame onto someone else.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Step_3_Talk_about_yourself\"><\/span><strong>Step 3: Talk about yourself<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Aside from setting the scene with the\u00a0STAR technique, your answer should primarily focus on\u00a0<em>how you handled the situation.<\/em><\/p>\n<p>After all, your interviewer already knows difficult people exist; so there\u2019s nothing to prove there. But people who can handle them professionally? They\u2019re harder to come by.<\/p>\n<p>Bearing this in mind, it\u2019s a good idea to ask yourself the following questions:<\/p>\n<ul>\n<li>Did you listen to the other person?<\/li>\n<li>Could you have changed the situation?<\/li>\n<li>Could you have been reasonably been expected to put up with it \u2013 and if not, how did you stand your ground?<\/li>\n<li>Did you keep your cool?<\/li>\n<\/ul>\n<p>And remember: always follow with how you eventually resolved the situation. Without a positive ending, you\u2019ll only end up giving the recruiter more questions about your character than answers.<\/p>\n<p>&nbsp;<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Example_answer\"><\/span><strong>Example answer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>When I was an Assistant Manager at my local leisure centre, a woman came in very upset, demanding a refund for her daughter\u2019s swimming lessons.<\/em><\/p>\n<p><em>I could see the counter assistant was getting flustered, so I stepped in and calmly asked the woman what was wrong. Apparently, after several lessons her daughter was still terrified of the water. I apologised that her little girl hadn\u2019t made any progress, and said I could see why she was disappointed. It was against our policy to offer refunds \u2013 although, to be honest, I think it\u2019s better to have a satisfied customer \u2013 so I explained that children respond differently to different teaching styles and offered to switch her daughter to a another class.<\/em><\/p>\n<p><em>\u00a0She agreed to that, and after a week I saw her again and she said her daughter loved her new teacher and was doing great. In fact, she signed her up for the next set of lessons then and there.<\/em><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Difficult interview questions? What about difficult people? Table of Contents Toggle The\u00a0real\u00a0question Step 1: Steer clear of clich\u00e9s Step 2: Choose your example wisely Step 3: Talk about yourself Example answer Some&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15670,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-posts"],"_links":{"self":[{"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/posts\/637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/comments?post=637"}],"version-history":[{"count":0,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/posts\/637\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/media\/15670"}],"wp:attachment":[{"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/media?parent=637"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/categories?post=637"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uptymes.com\/edu\/wp-json\/wp\/v2\/tags?post=637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}